Shipping Information

Our Policy

Processing Times
Please allow to 48 hours (from purchase date) for all in-stock items to be processed. It is important to understand that the processing time is NOT part of the shipping time. Shipment takes place after processing.
   
*Order changes or cancellations are not permitted once your order has been processed*

In some cases, our system may flag certain orders as fraudulent. Such orders will immediately be cancelled and refunded.

Shipment
All domestic & international orders are shipped via Royal Mail. Tracking numbers will be sent once package has been shipped. All packages are tracked and will require a signature upon delivery. Please ensure you are available to sign for your package. Check below for our shipping times.
  
We currently only offer Domestic (UK) & International (EU & US ONLY) shipping
  • Standard Domestic UK Shipping: ( 2 - 4 business days) 
  • Standard International EU : ( 3 - 7 business days)
  • Standard International US : ( 6 - 8 business days)  

Please note if you are purchasing from Netherlands or certain EU countries, you are required to pay customs fee before your item is released. If unsure, please contact us at admin@kianicosmetics.com

Free Shipping
We offer free standard delivery on orders over £100.00 for both domestic & international orders.


Please be sure to provide the correct shipping address and contact information. We are not liable for orders shipped to incorrect addresses. While we strive to meet delivery timelines, unforeseen circumstances such as customs delays or courier issues may affect your delivery. Please feel free to contact us at: admin@kianicosmetics.com and we will aim to help you out. 
  
Lost or Damaged Packages
Once the package reaches the courier, Kiani Cosmetics will not be held responsible of any delayed, lost or stolen packages. However, we will aim to help you as much as possible. Please contact admin@kianicosmetics.com and provide us with your order number. We will work with the courier to resolve the issue and ensure you receive your order.